Customer Service Rep.
Espresso Parts LLC is currently hiring for a full-time dynamic rock star to work with the customer service team. Duties include, but are not limited to: attracting potential customers by answering product and service questions and suggesting information about other products and services; opening and maintaining customer accounts by recording account information; resolving product or service problems by clarifying the customer's situation, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution; processing returns and product warranties; answering multi-line phone system and live chat calls; and contributing to the team by accomplishing related results as needed. Ideal candidate will have at least two years of experience with commercial coffee service and industry knowledge (espresso machines, grinders, manual brewers, filtration systems, water towers, etc.), a good understanding of espresso and coffee extraction, and knowledge of SCAA standards. Experience using Sales Pad or comparable software is highly desirable. Applicants with barista and/or coffee industry experience will be considered first. Must have a typing speed of 65 wpm or better. We need someone who can speak to our customers regarding our entire product line. The ideal candidate will have excellent multitasking skills, strong communication skills and the ability to work independently and with a team. We need someone with a strong customer service background and an unwavering appetite for exceeding customer expectations. Benefits include full medical, dental and vision coverage, paid AD&D coverage, paid holidays, wellness program benefits, generous paid time off (including a paid day off for your birthday), and a generous employee discount package. Pretty groovy deal! Salary DOE. This position is FT, Monday-Friday, 7:30 a.m. to 4:30 p.m. For the right person, we will consider a relocation package. To be considered, email (1) your résumé, (2) a cover letter and (3) three professional references to firstname.lastname@example.org